Where are you located?
We are centrally located just north of Watt and 80 at 3217 Orange Grove Avenue, Suite A, Sacramento, CA 95660. You can click on the address at the top of your screen to get a map and directions.
What are your showroom hours?
Our NORTH HIGHLANDS office hours are Monday through Friday, 9AM - 5PM and Saturday 9AM - 1PM, Warehouse 9AM - 4PM Monday Through Friday. We are closed on Sundays and major holidays. Our ROSEVILLE showroom and Bridal Library is open Monday through Friday 1PM to 6PM and Saturday 9AM - 1PM. After hours appointments are available at our ROSEVILLE location only. Please call our Roseville office to set an appointment at (916) 787-0259.
Are you a franchise?
We’re one of a kind. America's Party Rental is locally owned and operated by Brian and Heather Puleo and has been growing rapidly since 2005.
Do you deliver? What are the costs?
Yes, we deliver anywhere in the greater Sacramento area. For orders of
in stock rental items of $600 or more, delivery is always free to
GREEN ZONE areas based on the map found by clicking on the link below. Otherwise, our delivery rates begin at a very affordable $40 to Roseville/Rocklin and the greater Sacramento area. Delivery rate increases depend on your zip code. All delivery fees include pickup as well. Delivery outside the Sacramento area is offered however, delivery fees will increase according to distance traveled. Deliveries are scheduled between the hours of 9AM and 4PM. It is not necessary to be home for your delivery or pickup. Make sure you mention if you won't be home so we can get any details necessary to secure the items. If your order total before delivery is $200 or less, then you must come and pick your items up. Special exceptions will be made for delivery only items. Please see our
DELIVERY ZONE MAP to see which zone your event is located.
Where will you leave the equipment?
We will deliver and pick up all our equipment from one location on the property. Please make us aware prior to delivery if our drivers will encounter any stairs, extended carrying, difficult driving terrain, or anything else that may affect the time frame or number of delivery personnel we send.
Will you set up the equipment?
Set up is automatically included when renting dance floors, staging, tents or technical equipment. For an additional fee, our delivery staff can also set up your tables and chairs. It will remain your responsibility to "tear down" the equipment and place it in one area of your property or an additional fee will be applied.
Do you offer Sunday delivery, late night or delivery/pickup for same day events?
We’re one of the few that do. Same day pickups require an additional delivery fee. For example, if your delivery fee is $100, your same day pickup fee is an additional $100. All pickups or deliveries required after 5PM are charged a flat $150 after hours fee to cover labor overtime costs. Saturday and Sunday deliveries or pickups are allowed on a case by case basis and charged an additional fee, usually an additional $150.
Can I pick my items up?
Yes you can and we're here to assist you. Our will call hours are between the hours of 9AM and 4PM. If you arrive after 4PM an additional $25 after hours fee will be applied to your order. Some items however, require delivery. Items such as patio heaters, large bars, and the karaoke machine are several examples. Any order not totaling $200 or more before delivery requires that it be picked up with special exceptions such as delivery only items.
Is there a minimum order?
There is no minimum order if you come and pick the items up at our will call. If you need your items delivered, a minimum order of $200 is required not including delivery fees. For orders between $200 and $500, a 10% discount will be offered to those willing to pick their items up with a vehicle large enough to safely and securely transport their items. Unfortunately due to the rising cost of fuel and to ensure timely delivery to all of our customers, we must enforce this policy with the only exception of delivery only items which in that case there is no minimum but standard delivery fees still apply regardless of the amount of your order.
How long is your rental period?
A typical rental period is 3 calendar days. However, due to unique situations we typically say for the “duration of your event.” What this means is that you may be able to keep your rentals for a longer period of time without an additional fee depending on the items rented and your unique circumstances. For example, if you pick an item up on Thursday, since we are closed Sunday, you get a free day so your items may be returned the following Monday. Any will call items returned after a regular 72 hour period will be assessed a 25% late fee on their total order. So for example, if your order totals $100 and you are late one day, then your assessed late fee is $25. 2 days late and your fee is $50, etc. etc.. The only way to ensure no late fees is to bring your items back on time.
Do you accept credit cards?
You bet. We accept Visa, MasterCard, American Express and Discover. We also accept cash and personal checks.
How do I make a reservation?
You can call our North Highlands office at (916) 339-3544, Roseville Showroom at (916) 787-0259 or place an order online through our web shopping portal. Once your order is placed and confirmed, a credit card and signed contract is necessary to secure your reservation, even if you plan on paying by cash or personal check.
How large of an event can you handle?
America's Party Rental is equipped to handle any size event from 2 - 2000. We'd be happy to discuss options if your event is larger.
Do my items need to be returned clean?
No. We will wash all items once they’ve been returned to our warehouse. We do ask that you scrape or lightly rinse all dishes, glassware, chargers, etc., and that you send our equipment back to us in the containers we provide at delivery. Linen must be returned free of confetti and other loose items or an additional fee will be applied. All linens that have candle wax or non-removable stains such as wine, will be charged full replacement cost.
How does your stemware, china and flatware compare to the rest?
All of our stemware, china, flatware and other food related products go through a five point inspection and cleaning process.
- First, the product is inspected for any damage and removed from our inventory if found to be unacceptable.
- Second the product is pre-soaked, rinsed or pre-washed to ensure the best results after washing.
- Third, the product is washed in an enzyme and sanitation cycle so that all remaining food particles are completely removed from the product.
- Fourth, we hand polish and re-inspect all stemware, glassware and fine china so that we know every item exceeds your expectations.
- Fifth and last, the product is packaged and stored air tight so that when our product goes out for delivery, we know it will be as clean and in as excellent condition as the day it was packaged and stored.
These five steps towards quality assurance, sanitization and cleanliness is not simply a rule, it's our promise to you to deliver the cleanest, safest and most beautiful product so your event will shine.
What if I need something you don't show on your website?
Give us a call and ask. We may have the item(s) but not posted yet, or we may be willing to either acquire or subrent the item(s) for you.
Do you offer non-profit or school discounts?
Absolutely. In addition to our already low prices, we offer an additional discount on many items for qualified non-profit organizations, schools and Government entities. Give us a call at (916) 339-3544 to learn more.
Do you rent bounce houses?
No. We are an event rental company and specialize in events for non profit organizations, corporate events and private events.
Are you currently hiring?
We're always looking for qualified individuals to apply for employment. America's Party Rental is an equal opportunity employer and we pride ourselves in only hiring the absolute best candidates for the position being offered. We believe that our employees are the main reason for our continued growth and success and know how important it is to make sure the workplace environment is fun and productive. Our customers appreciate our efforts to ensure that our employees are happy and only provide the best customer service.
Are you affiliated with any professional organizations?
Naturally. America's Party Rental is an active member of the Association for Wedding Planners, Intl. and National Association for Catering Executives. We are also members of the Sacramento Metro and Roseville Chambers.
What is a damage waiver fee?
A damage waiver is NOT an insurance policy. It does not cover the expense of loss, breakage or damage beyond normal "wear and tear." It does not protect you or excuse you from caring for or returning all of your rented items as described in the
Rental Agreement. The damage waiver is a required fee paid by all renters to cover the costs of regular wear and tear caused by your use. Scratches, dents, dings, chips and other forms of wear gradually decrease the value, appearance and appeal of the equipment which must eventually be replaced. The damage waiver allows America's Party Rental to overlook slight blemishes which occur on every rental regardless of what type of product so that we can maintain inventory that is attractive, clean and in good repair. The fee is nominal and allows America's Party Rental to offer greater customer service and satisfaction for you and for our future customers.
I have more questions.
We're here to help. Give us a call at (916) 339-3544 or click on "Contact Us" at the top of your screen. We'd be happy to answer all of your questions.